Refund policy

30-Day Money-Back Guarantee

We want you and your cat to love your Sip & Purr order. If you're not happy for any reason, contact us within 30 days of delivery and we'll make it right with a full refund of the product price.

How to request a refund
Email us at sipandpurr.official@gmail.com with your order number and a short note about what went wrong. A photo or short video helps us resolve product issues faster.

In most cases, we'll process your refund without asking you to send the item back. If we do need the item returned, we'll send instructions and cover the return shipping cost.

Damaged, defective, or wrong items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 30 days of delivery and we'll send a replacement or a full refund, whichever you prefer.

Refund timing
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to post it.

Questions? Email sipandpurr.official@gmail.com. We usually reply within 1 business day.